Where we ship. We ship only to addresses in states where our providers can prescribe: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. We do not ship internationally, and some medications cannot be shipped to PO boxes.
Processing time. Orders are prepared after your provider approves your prescription, usually within [1 to 3] business days.
Dispatch and delivery. Orders ship from Monday through Wednesday so that temperature-sensitive medications don't sit in a carrier's depot over a weekend. Injectables ship in an insulated mailer with gel packs by [carrier and service, for example 2-day], and usually arrive within [1 to 3] business days of dispatch. You will get a tracking number by email when your order ships. Expedited shipping options are available at an additional cost.
Shipping cost. Shipping costs are shown at checkout before you pay.
On arrival. Refrigerate injectables at 2 to 8°C (36 to 46°F) as soon as they arrive, and follow the storage instructions on the label.
Damaged, lost or incorrect orders. Contact us within 48 hours of delivery with your order number and photos if an order arrives damaged, warm, incomplete or incorrect. If tracking shows no delivery after [7] business days, contact us. We will replace the order at no cost or refund it.
Returns. Prescription medications cannot be returned or resold once dispensed. This is required by pharmacy law and protects patient safety.
Refunds.
Consultation fee: not refundable once a provider has reviewed your consultation, including when the provider decides not to prescribe. Refunded in full if you cancel before a provider reviews it.
Medication not prescribed: you are not charged for medication your provider does not prescribe.
Cancelled orders: refunded in full if you cancel before the pharmacy begins filling the prescription.
Damaged, lost or pharmacy error: replaced or refunded in full, as set out above.
Memberships: cancellation terms are in the Terms and Conditions. Monthly fees already charged are not refunded for partial months.
Approved refunds go back to the original payment method within 5 to 10 business days.